Customer Comments

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Feedback from our clients:

Falcon Safaris are proud of our work and success in planning our clients’ African safari vacations, exotic adventures and romantic honeymoons. The following are just a few of the comments we’ve received from our clients regarding their Eyes on Africa safari experiences.

We would also be pleased to put you directly in touch with past clients who have made these comments as further referrals at your request.

Kindly note  We ‘cut & paste’ entire emails – we don’t just choose the good parts!

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We had a fantastic holiday and we are really pleased with how well Island-Safari had organised our trip. The response from Island Safaris to any of my e-mails were very prompt and the staff very helpful at answering all my questions. We look forward to booking our future holidays with Falcon Safaris!!!

The transfers went amazingly smoothly – all connections were right on time and everyone at every connection were waiting to collect us without any confusion or complications. The border crossings were made much easier as we were supplied in advance with the paper work we needed to complete.

Finally, our stay at Chobe Game Lodge was absolutely amazing. All the staff were helpful and the managers Brenda and Maggie took really good care of us. We have never come across such hospitality on many of our other holidays. The activities were all really amazing and we would definitely go back there again. Do you happen to have e-mail addresses for Chobe Game Lodge as I would like to thank them for our wonderful stay.

Thank you so much for organising everything!!

May 2011

Best Regards,

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Tina Robbinson
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The Victoria Falls Hotel was superb, my girlfriend and I got engaged there on this trip and we both found the hotel and staff great, good service, lovely food and then the colonial charm and the grand setting of the hotel was most pleasant.

Falcon Safaris were very efficient and personal in the transfers and the tour we took.

So in all a very enjoyable stay and good value for money.

Your service was efficient and effective, so I will be contacting you to look at Honeymoon packages to an island next year some time…

November 2010

Thanks

Kind regards,

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José da Fonseca
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Falcon Safaris organised the Victoria Falls section of our African adventure.

Our stay at Vic Falls Hotel was simply sensational. The staff (especially Duly and Isaac) were just wonderful, the venue (Including the view of Vic Falls, the vicinity to the township, the facilities available) was excellent. My only comment would be that although the presentation of the restaurant buffet dinner was great, the food was a little disappointing. Breakfast however was delightful. High tea was wonderful as were the evening cocktails. I most definitely will make a return visit to Vic Falls Hotel.

Edna of Falcon Safaris took excellent care of us in organising all of our transfers and activities in and around the township of Vic Falls. Her advice on all things Vic Falls was greatly appreciated and taken on board.

The transfers to and from the hotel for our activities and to/from the airport were timely and the drivers, always helpful.

I will be contacting Island Safari for my next trip to Africa – hopefully in the not too distant future. Congratulations and many thanks on a job well done.

May 2011

Cheers

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Pam Davis
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We returned from our trip to Livingstone and one day tour to the Chobe National Park with a great satisfaction.

The service you provided us was supurb. Especially you responded very quicly to our request so that we could arrange our tour smoothly. And the Falcon Safari which transported us between the Hotel and the Airport was a excellent agent and kind.

We were especially content with the tour in the Chobe National Park with comfortable drive and good lunch.

As a whole, we appriciate your Island-Safari servicves, Oh yes, Hotel Zambezi Sun provided us with a first class services, needless to say its location.

Only thing we wanted to be informed beforehand was the fact that we should have gotten a double entry visa at the airport. Because we need three times visas between Zambia and Zimb. and Botswana. We simply got a single visa at the airport.

Thank you again and we recommend you to our friends who will go to the same destinations.

October 2010

Sincerely yours,

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Kazuhiko Koshikawa
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1) The service we received from the Falcon Safaris staff and their associated members could not be faltered it was absoluley first class .Whilst our appreciation goes to all the staff, a particular thank you to Edna of the Falcon group who looked after us at the Zimbabwe border entrance and particularly at Victoria Falls airport during the stressful time with our outward flight.Altogether a five* plus for Falcon Safaris.

2) Every transfer was on time – I don`t know how Claudia planned it but that was 5* plus.

3) Once againe excellent service by the Enclave staff and we were fortunate enough to have two very knowledgeable and pleasent guides who looked after us as though we were one of the family – excellent.

4)The stay at Mapula Lodge was exactly the same but with one noticeable difference. Mae (the manageress ?) had little to say and did not put herself forward as a result we hardly saw her and she was almost invisable !. Fortunately the staff were brilliant and so her absence was not particularly noticeable.

5) Muchenje Safari Lodge was perhaps the most fabulous of the three ,once again excellent service by all staff members – Could not fault anyone.

6) Ilala Lodge Hotel was the icing on the cake, we were unanimous that this was the best Hotel we had ever stayed in, rooms,sevice,and meals could not be bettered- once again 5* plus.

You will gather by our report that we thoroughly,thoroughly enjoyed every minute of our Holiday( the flight mix up at the end excluded)

Please thank Claudia and all the personnel for their excellent service in giving us such a memorable holiday.

November 2010

Regards

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Frank
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The Zambezi Sun was a great hotel.

All in all, we were very pleased with Island Safari and Falcon, and considering we kind of did this at the last minute and on the fly, everything went well. I would recommend you service without hesitation, and when we go back to Zambia would certainly use your services.

November 2010

Thanks Again

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Gary and Shirley Petersen
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The Victoria Falls Hotel was superb, my girlfriend and I got engaged there on this trip and we both found the hotel and staff great, good service, lovely food and then the colonial charm and the grand setting of the hotel was most pleasant.

Falcon Safaris were very efficient and personal in the transfers and the tour we took.

So in all a very enjoyable stay and good value for money.

Your service was efficient and effective, so I will be contacting you to look at Honeymoon packages to an island next year some time…

November 2010

Thanks

Kind regards,

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José da Fonseca
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Well we are reluctantly back from a truly stunning Botswana experience!

The camps you chose for us were brilliant ESPECIALLY OKUTI, wow, what rooms etc, we were the only guests at Okuti and waited on, wined and dined like royalty! Loved it, amazing hospitality, brilliant guide, really well run attentive staff, and while I am sure “mine host” would have liked 2 18 year olds to arrive he was fabulous, and we managed to consume plenty of his wine!

Kanana camp not as glamerous, again very lucky not many guests, 2 gentlemen from Belgiuim who were brilliant travelling companions while we were there, again the way these camps are run, the willingness of the staff, confidence of staff and happy smiles were an eye opener,

I think you must have told Olivier the Camp manager about my birthday, a special dinner on the bank of the delta, candles, a bottle of champagne, birthday cake the lot, think its worth being 65 after all!

Truly a holiday to remember, many thanks.

The only slight dampener, certainly beyond your control, was the attitude of very surly staff at Maun airport, who said the couldnt find my ticket, regardless as to the fact that I had just bgiven them the e ticket, not a good attitude.

The search as I cant go through the beedy eye was rude in the extreme by Botswana security, she even pulled my bra down, a little unnecessary, and as for attitude!!!

Botswana is obviously a very eco and tourist friendly country and maybe a word with maun airport could help guests to leave feeling good instead of fuming!

Hopefully we will be in contact in the future to ask you to plan another trip for us somewhere, and neither Philippa nor I will have the slightest hesitation in recommending you and your services.

November 2010

Kind regards

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Nikki Walters
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The Victoria Falls Hotel was superb, my girlfriend and I got engaged there on this trip and we both found the hotel and staff great, good service, lovely food and then the colonial charm and the grand setting of the hotel was most pleasant.

Falcon Safaris were very efficient and personal in the transfers and the tour we took. So in all a very enjoyable stay and good value for money.

Your service was efficient and effective, so I will be contacting you to look at Honeymoon packages to an island next year some time…

November 2010

Thanks

Kind regards,

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José da Fonseca
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Thanks for your help

It was hard keeping current while we were in so many places in Namibia with no internet service. we are home now, after 24 hour trip, but I wanted to let you know that everything went great in Zimbabwe! the hotel is great and they had all our info and no problems. The Falcon Safari folks were fantastic, followed up on everything, gave us great service, and were on time and extremely professional! thanks for the recommendation and for the follow up on the hotel.

I will certainly recommend your group to interested friends, and will contact you when we come back to Zimbabwe.

November 2010

Thank you again

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Gary and Shirley Peteresen
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